Shipping & Returns


Shipping
- Under normal situations, orders will be shipped in 3 business days from the confirmed order date. Large orders may take more time to ship. Please contact us in advance regarding your shipping requirements if you have any specific deadline to meet. We will try our best to accomodate your needs.
- Shipping time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and courier's shipping holidays.
- We ship worldwide. Buyers are responsible for all import duties such as customs, VAT, etc.
- We ship to HKSAR and China via local delivery; For areas/countries outside HKSAR and China, we ship via Hong Kong Speedpost. Specified shipping methods may be possible upon customer request; please inform us in advance.
- Shipping rate is calculated based on geographical region and order weights. Automatic online estimation of shipping rate is available only for orders weighing under 5.5kg. For orders over 5.5kg, please consult us in advance for special arrangements.

i) Hong Kong S.A.R., Mainland China:
- Equal or less than 0.5kg = US$4.4
- Equal or less than 1kg = US$5.4
- Equal or less than 1.5kg = US$5.8
- Equal or less than 2kg = US$6.4
- Equal or less than 2.5kg = US$7.1
- Equal or less than 3kg = US$7.9
- Equal or less than 3.5kg = US$8.6
- Equal or less than 4kg = US$9.2
- Equal or less than 4.5kg = US$9.9
- Equal or less than 5kg = US$10.5
- Equal or less than 5.5kg = US$12

ii) Asian regions/countries - Macau S.A.R., Taiwan, Singapore, South Korea, Malaysia, Indonesia, Thailand, Philippines, Japan:
- Equal or less than 0.5kg = US$16
- Equal or less than 1kg = US$22
- Equal or less than 1.5kg = US$27
- Equal or less than 2kg = US$33
- Equal or less than 2.5kg = US$38
- Equal or less than 3kg = US$44
- Equal or less than 3.5kg = US$50
- Equal or less than 4kg = US$55
- Equal or less than 4.5kg = US$61
- Equal or less than 5kg = US$67
- Equal or less than 5.5kg = US$72

iii) American, European, Australian regions/countries - U.S.A., Canada, United Kingdom, Australia, New Zealand, Ireland, Netherlands, Belgium, Denmark, France, Germany, Portugal, Spain, Switzerland, Sweden, Finland:
- Equal or less than 0.5kg = US$25
- Equal or less than 1kg = US$32
- Equal or less than 1.5kg = US$38
- Equal or less than 2kg = US$45
- Equal or less than 2.5kg = US$52
- Equal or less than 3kg = US$58
- Equal or less than 3.5kg = US$65
- Equal or less than 4kg = US$72
- Equal or less than 4.5kg = US$78
- Equal or less than 5kg = US$85
- Equal or less than 5.5kg = US$92

iv) Other regions/countries: please contact us to confirm the shipping charge.

- We will email you tracking number or related shipping information once we ship the goods.
- We reserve the right to refuse any order for any reason.

Damaged/Lost/Delayed Shipments
We are not responsible for items that may be damaged, or lost by the shipping company, or Carrier. All shipments are fully insured with the respective carrier. All products and packaging should be carefully inspected upon receipt and any damage should be brought to the carriers attention. If necessary, customer should alert the carrier and us that a claim needs to be filed for that shipment. Once a claim is approved and processed by the carrier, we will then ship out a replacement. We have no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier. If necessary, We will aid in the filing of an appropriate claim with the carrier in the event of loss, damage, or shipping delay.

Returns
We will accept returns for refund if notified within 15 days of receipt of the product. We refund by Paypal ONLY. We do not refund shipping. All returned merchandise must be unused and in the original brand-new condition, with all manufacturers included accessories, manuals and instructions. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. Refunds will be rejected for damaged goods. Original merchandise box must not be defaced or altered in any way.

Cancelling Orders
If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at sales@protectiveelectronics.com. Once we ship the item you may return it under the conditions stated above, we will not refund the shipping cost.

Packaging
We take great care in packing your order to ensure its safe arrival.

Warranty
All products purchased from us are warranted against defects in material and workmanship of the product. This warranty is limited to repair or replacement upon return of the damaged item to us. If a defective product is not possible to repair, we will replace it. This warranty does not cover damage due to rust, abuse, or mishandling.

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